1. Who we are
This Privacy Policy explains how FRONTROW Travel GmbH ("we", "us"), Musterstraße 1, 10115 Berlin, Germany, processes your personal data when you use frontrow.example. The data controller is the company named above. For data protection matters, contact or our data contact at privacy@frontrow.example.
2. What we collect
- Booking data — name, email, phone, and order details you provide at checkout.
- Payment data — processed securely by our payment provider; we do not store full card numbers.
- Usage data — device, browser and interaction data collected via cookies and analytics (only with your consent where required).
- Communications — messages you send us via forms, email or chat.
3. Why we use it (legal bases)
- To fulfil your booking and deliver tickets — performance of a contract (Art. 6(1)(b) GDPR).
- To provide support and respond to enquiries — legitimate interest (Art. 6(1)(f) GDPR).
- To send marketing emails — your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
- To comply with legal and tax obligations — legal obligation (Art. 6(1)(c) GDPR).
4. Sharing
We share data only as needed to provide the service — with official ticketing partners, hotels and transfer providers for your booking, our payment provider, and IT/email service providers acting as processors under contract. We do not sell your personal data.
5. Cookies & analytics
We use essential cookies to run the site and, with your consent, analytics and marketing cookies to improve it. You can manage your preferences at any time in your browser or our consent tool.
6. Retention
We keep booking and invoice data for as long as required by law (typically up to 10 years for tax records), and other data only as long as necessary for the purposes above.
7. Your rights
Under the GDPR you have the right to access, rectify, erase, restrict and port your data, and to object to processing. You may also lodge a complaint with a supervisory authority. To exercise your rights, email .